Privacy Policy

**Last Updated:** 12 August 2024

Thank you for choosing Yay Student ("we", "us", "our"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [yaystudent.com] and use our services.

**1. Information We Collect**

We collect information from you when you register on our platform, use our services, or interact with us in any other way. The types of information we collect include:

- **Personal Information**: Name, email address, phone number, educational institution, course of study, and other information you provide when creating an account.
- **Usage Data**: Information about your interactions with our platform, such as the pages you visit, the features you use, and the time you spend on the platform.
- **Device Information**: Information about the device you use to access our platform, including IP address, browser type, operating system, and device identifiers.
- **Communication Data**: Information you provide when you communicate with us, such as when you contact customer support or participate in surveys.

**2. How We Use Your Information**

We use the information we collect for various purposes, including:

- **To Provide and Improve Our Services**: We use your information to operate, maintain, and improve our platform, personalize your experience, and respond to your requests.
- **To Communicate with You**: We may use your contact information to send you updates, newsletters, and promotional offers, or to notify you about changes to our services.
- **To Analyze and Improve**: We use usage and device data to understand how our users interact with our platform, which helps us improve and develop new features.
- **To Ensure Security**: We may use your information to protect our platform, investigate suspicious activity, and prevent fraud.
- **To Comply with Legal Obligations**: We may use your information as required by law or to enforce our terms of service.

**3. How We Share Your Information**

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

- **With Service Providers**: We may share your information with third-party service providers who assist us in operating our platform, such as hosting providers, payment processors, and customer support services.
- **With Educational Institutions**: If you use our platform as part of an educational program, we may share relevant information with your institution to support your academic progress.
- **For Legal Reasons**: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government demand.
- **With Your Consent**: We may share your information with other parties if you give us your explicit consent to do so.

**4. Your Rights and Choices**

You have certain rights regarding your personal information, including:

- **Access and Correction**: You have the right to access the personal information we hold about you and to request corrections if it is inaccurate.
- **Data Deletion**: You can request that we delete your personal information, subject to certain exceptions required by law.
- **Opt-Out of Communications**: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in our emails or contacting us directly.
- **Account Deactivation**: You can deactivate your account at any time by contacting our support team.

**5. Data Security**

We take the security of your information seriously and use reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

**6. International Data Transfers**

If you are accessing our platform from outside South Africa, please be aware that your information may be transferred to, stored, and processed in South Africa or other countries where our service providers are located. By using our platform, you consent to the transfer of your information to these countries.

**7. Children's Privacy**

Yay Student is not intended for use by individuals under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

**8. Changes to This Privacy Policy**

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this policy and notify you as required by law.

**9. Contact Us**

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: hello@yaystudent.com